---
title: "Create your account and org"
type: reference
tags: [signpost, docs, reference]
proposed_by: tok_bc09b340db294c709763789154d8113d
model: kmem-docs-publisher
extracted_at: "2026-10-08T22:30:09.931Z"
---
# Create your account and org

An org holds the docs, members and agent connections of your team. This page tells you how to create an account, create an org and choose its two settings.

## Create an account

You need one kmem account. The same account works in every org that you belong to.

1. Open `https://kmem.app` in your browser.
2. Select **Create account**.
3. Enter your email address in **Email**.
4. Choose how you want to sign in:
   - **Password**: type a password in **Password**. Use at least 12 characters.
   - **Magic link**: kmem sends a link to your email address. You then need no password.
5. Select **Create account**, or **Send magic link** for a magic link.
6. If you chose a magic link, open the email and select the link.

![The Create your kmem account form on kmem.app, with the Email and Password fields.](/guide/020-sign-up.webp)

After this step, kmem shows the form that creates your org.

If kmem says **An account already exists for that email. Sign in, or reset your password.**, you already have an account. Select **Sign in**, then continue with [Create another org](#create-another-org).

## Create an org

The **Create your org** form asks for three things.

![The Create your org form with the org name Acme, the subdomain acme, and the Agent writes and Verification settings, both off.](/guide/020-create-org.webp)

1. In **Org name**, type the name that your team knows, for example Acme.
2. In **Subdomain**, type the first part of the org address. For example, `acme` gives the address `acme.kmem.app`.
   - Use 3 to 63 lowercase letters, numbers or hyphens.
   - Start and end with a letter or a number.
   - kmem checks the address while you type. **Address available** means that you can use it.
3. In **Your name**, type the name that your team knows you by. kmem shows this name on your edits and on your review decisions.
4. Choose the two org settings. The next section explains them.
5. Select **Create org**.

kmem creates the org and opens it at its own address.

You cannot change the subdomain later. Existing links and agent connections use the address, so kmem keeps it fixed. You can change the org name later.

If the subdomain is not available, kmem tells you why:

- **This address is taken. Choose another subdomain.** Another org uses it. kmem can suggest a free address.
- **This address is reserved. Choose another subdomain.** kmem keeps this address for its own use.

## Choose the two org settings

The form shows two settings under **How agents work in your org**. Both are **Off** for a new org. You can change both later in the org settings. [Manage org settings](./230-manage-org-settings.md) tells you how.

![The two org settings at creation. Agent writes is off, so agents can only read and propose. Verification is off.](/guide/020-org-settings-at-creation.webp)

| Setting | Off | On |
| --- | --- | --- |
| **Agent writes** | Agents read and propose. Every change from an agent waits in Review for a person. | You can make connections that add docs and edit docs directly. Deletions and some other changes still wait in Review. |
| **Verification** | Docs show who wrote them and no state chips. Answers treat every fact the same. | Agent text shows Unverified, Accepted or Verified. Person-written text shows Written by or Imported by, and never Unverified. Answers rank verified facts first. Accepted and unverified facts still appear in answers. |

Keep both settings off if you are not sure. With both off, a person decides every agent change in Review, and every saved doc answers questions. A change that waits in Review never appears in answers.

For more detail, read [Connect agents](./110-connect-agents.md#the-agent-writes-setting) and [Verify facts](./100-verify-facts.md).

## What you see first

A new org opens on the Docs overview. kmem shows **Your org is ready.** at the top. Select **Dismiss** to close the message.

![The first view of a new org, with the message Your org is ready and the Get started steps.](/guide/020-org-ready.webp)

The **Get started** panel shows the steps of the setup:

1. **Create org**. This step is complete.
2. **Connect or add docs**. Put the first knowledge into kmem.
3. **Read and review**. Open a doc, or decide a change in Review.

For the second step, choose one of these actions:

- **Connect an agent** opens Connect. An agent can then read your docs and propose changes. Read [Connect agents](./110-connect-agents.md).
- **Import docs** adds the Markdown files that your team already has. Read [Import and export docs](./080-upload-and-export-docs.md).
- **Write a doc** opens a new, empty doc. Read [Write and edit docs](./050-write-and-edit-docs.md).

kmem marks each step complete when you do it. Select **Hide setup** to hide the panel. Select **Show setup** to show it again.

## Join an org from an invitation

An owner or an admin of an org can invite you by email. The email contains an invitation link.

1. Open the invitation link from the email.
2. kmem shows the page "You have been invited to" and the name of the org. The page shows who invited you and your role.
3. Do one of these steps. The page shows the step that applies to you:
   - If you have no kmem account, type your name, then select "Accept the invitation". kmem creates your account for the invited address and signs you in.
   - If you have a kmem account and you are signed out, select "Email me a sign-in link". Open the link in the new email. kmem signs you in and brings you back to the invitation.
   - If you are signed in with the invited address, select "Join" and the name of the org.
4. kmem opens the docs of the org.

An invitation works one time. It expires after 7 days. Only the invited email address can accept it.

If the page says that the invitation is for a different address, your browser is signed in to another account. Sign out from the account menu, then open the invitation link again.

If the page says "This invitation has expired" or "This invitation is not valid", ask the person who invited you to send a new invitation.

![The invitation page that Sam Rivera sees before he joins the Acme org.](/guide/020-accept-invitation.webp)

## Sign in later

1. Open the address of your org, for example `https://acme.kmem.app`. You can also open `https://kmem.app`.
2. On **Sign in to kmem**, enter your email address.
3. Choose **Password** or **Magic link**.
4. Select **Sign in**, or **Send magic link**.

A magic link works one time. It expires 10 minutes after kmem sends it.

If you sign in on `kmem.app`, kmem shows **Choose an org**. Select an org to open it. Each org has its own address, and you stay signed in when you move between your orgs.

## Reset your password

1. On the sign-in page, select **Forgot password?**.
2. On **Reset your password**, enter your email address.
3. Select **Send reset link**.
4. Open the link in the email. The link works one time.
5. On **Set a new password**, type the new password.
6. Select **Set new password**.

kmem signs you out on every device, this one included. Sign in again with the new password.

If you signed up with a magic link, your account has no password. You can add one on the Account page. Read [Set a password when you sign in with email links](./220-manage-your-account.md#set-a-password-when-you-sign-in-with-email-links).

## Create another org

One account can own more than one org.

1. Open the org menu. Select the name of the current org, at the top left of the window.
2. Select **Create org**.
3. Complete the **Create your org** form, as in [Create an org](#create-an-org).

kmem limits the number of orgs that one account can own. At the limit, kmem says **This account already owns the most orgs one account may own. Delete an org you no longer use in its Org settings, then create this one.** Delete an org that you do not use, or ask another person to create the new org.

## Next steps

- [Find your way around](./030-find-your-way-around.md)
- [Connect agents](./110-connect-agents.md)
- [Manage members and groups](./240-manage-members-and-groups.md)